Choice support care ltd training and services case study

How Care Hires helped Choice Support Care LTD scale up without the stress

Choice Support Care Ltd is a specialist care agency providing dedicated support to individuals with learning disabilities, mental health challenges, and complex needs. They offer tailored services, including support for autism, dementia, and palliative care, across both residential and community settings. Their team of experienced professionals is focused on delivering personalised care to promote independence and high standards of support.

Keep reading to discover how Care Hires helped Choice Support Care Ltd scale up their business to a £1 million enterprise—without the usual growth-related challenges.

The Requirements

So, imagine this: You’re building the foundations for a successful care agency, your team is growing, and suddenly… the admin is out of control. This is exactly what Kay, the founder of Choice Support Care Ltd, experienced when scaling up his agency. With growth came a tonne of new challenges—particularly when it came to training and compliance for a larger, more complex team.

Kay’s mission had always been clear: to provide exceptional care to vulnerable communities while meeting the urgent staffing needs of care providers. But as the agency expanded, Kay realised the paperwork was piling up and staff training was becoming a nightmare to track. It was taking up more time and he knew something had to change.

“With Care Hires, we’ve been able to choose the work that suits us and upskill our workforce to stand out from our competitors. We’ve quickly improved our efficiency and been able to attract more, and better work opportunities through the recognised and credible training our staff now have easy access to.”

Kay
Director

Growing pains and compliance headaches

As their business grew, Kay quickly realised the need for better visibility of staffing, training, and compliance. Tracking mandatory training and certifications became critical, especially with the increasing demand for higher-acuity care placements.

In short? The old ways weren’t cutting it. Spreadsheets, paper files and manual checks were draining the team’s energy. It wasn’t sustainable if they wanted to continue growing and meeting the needs of their clients.

That’s when Kay came across Care Hires to support their growing temporary workforce. With Care Hires, Choice Support Care could finally digitise their agency work and take care of contracts, agreements and jobs in one place. Staffing, training, contracts and compliance-all managed in one user-friendly platform. No more juggling paper and spreadsheets or losing track of important certifications. 

Kay was particularly excited about Care Hire’s, online training platform Care Academy that helps keep track of staff training and compliance. 

“With Care Academy, we can quickly upskill our team and stay on top of compliance. It’s made everything so much easier to manage. The training is all CPD-accredited and fully aligned with Skills for Care and Skills for Health guidelines, which is a huge plus.”

Less stress, more business, more growth

After implementing Care Hires, the impact was immediate.

  • More Opportunities: Care Hires has helped match staff with the right jobs based on their skills and availability, opening up opportunities for more placements and helping the agency expand.
  • Faster Training & Deployment: Training is now streamlined, meaning staff can be deployed to shifts much faster—no more waiting around for training to be done. 
  • Effortless Compliance: No more filling in spreadsheets or chasing up paperwork. Care Hires automatically tracks training progress, so compliance is always up to date. 
  • Better Reputation: Offering accredited training helped build Choice Support Care’s reputation as a reliable provider of skilled, compliant staff. And guess what? More contracts started rolling in!

“Care Hires has been a complete game-changer. The platform’s design is so simple, and being able to manage everything in one place gives us the competitive edge we need to scale our business.”

A future of opportunities

Kay’s successful agency business didn’t happen by chance. He invested his time, effort and resources to build an agency that now generates over £1,000,000 in annual revenue. Thanks to the support of Care Hires, Choice Support Care has its compliance and training under control, Kay can now focus on growing the business even further. It’s been a total transformation and the agency is already reaping the rewards.

Kay’s advice to other agencies? “If you’re looking to streamline your training and compliance, I can’t recommend Care Hires enough. It’s supportive, easy to use, and has made such a difference in how we operate.”

How We Help

Our learning management system tailors courses to individual needs. Learners can increase knowledge and care skills online: creating a positive learning environment for staff to flourish.

“With Care Academy, we can quickly upskill our team and stay on top of compliance. It’s made everything so much easier to manage. The training is all CPD-accredited and fully aligned with Skills for Care and Skills for Health guidelines, which is a huge plus.” said Kay. 

We help you select the most appropriately trained staff for your clients whilst helping you keep track of compliance with regulatory standards, centrally.

Join the growing number of agencies who have transformed staff training and expertise levels with Care Academy.

Manage staff learning and compliance all in one place

Greater flexibility in how and when learners consume content

Greater competency of staff delivering care

Enhanced compliance of all mandatory training requirements.

Want to find out more?

Book a free no-obligation demo to find out how we can help you speed up training and improve compliance in just 15-minutes.